FAQs
General
What type of other services are offered by Magus Networks?
Magus Networks also offers contract installation of all network devices and conduits. These include but are not limited to:
- Ethernet and Fibre Optic Network Cables(above and below ground)
- Managed and Unmanaged Switches
- Routers
- Network Consoles and Monitoring Tools
- Private Company Clouds
- Wireless Access Points
- All Types Starlink Internet Services
- Computers
How long does Magus Networks plan to be in business?
Magus networks plans to be in business for as long as there is a valid market on the Grenadine island of Mayreau for internet services.
How does Magus Networks manage customers?
Magus networks manages customers with a mix of CRM(Customer Resource Management) and open-source inventory and client management softwares.
Where is the Magus Networks Office located?
Currently the entirety of Magus Networks is located on Mayreau Island with plans for future expansion to neighboring islands. There are currently no customer outlets or offices, however, customers can reach via phone or email.
How do Magus Networks customers pay their bills?
Magus Networks will make use of the ubiquiti (WISP) customer resource management software suite which includes the options for paying bills,storing receipts, requesting support and upgrading internet service plans.
How does Magus Networks provide support?
Magus networks respond to tickets created or opened by customers this allows the company to keep track of the support process and record trends(i.e any issues that may be recurring) in order to make the support process a more friendly and efficient experience.
Internet
What is network topology?
Network topology refers to the physical arrangement of ‘nodes’ (devices connected to a network.) on a network.
What is a Wireless Service Provider (WISP)?
A wireless Internet service provider (WISP) is an Internet service provider with a network based on wireless networking.
What is the planned topology for Magus Networks?
Magus Networks utilizes a wireless ‘hub and spoke network topology. Hub and spoke topology is a network configuration where all nodes are connected to a central server for data exchange and communication.
How do Magus Networks customers pay their bills?
Magus Networks will makes use of an invoice management software suite which includes the options for paying bills, storing receipts, requesting support and upgrading internet service plans.
What type of devices will be used by the Wireless internet service provider (WISP)?
Technologies may include commonplace Wi-Fi wireless mesh networking, or proprietary equipment designed to operate over open 900 MHz, 2.4 GHz, 4.9, 5, 24, and 60 GHz bands or licensed frequencies in the UHF band (including the MMDS frequency band), LMDS, and other bands from 6 GHz to 80 GHz.
What is the reliability of WISP networks?
Due to the increasing market for internet connectivity in rural areas, wireless internet service provider hardware and software have gotten increasingly reliable and robust over recent years and are more than capable of competing with reliable ‘last-mile’ connections.